What information is collected and how is it used?
When you first register with us, we ask for your email address. Your email address is used to communicate important information about your account, such as payments due or to reset your password. In addition, if you have chosen to remain part of our mailing list, we send you our newsletter, and/or offers and promotions from ourselves or our carefully selected partners about products or services that are relevant to you. At the end of our newsletters or offers, we always provide you with the opportunity to remove yourself from our mailing list.
If you are logged in to any site, and choose to post information, your posting will by default also include your email address. You are able to remove or edit this address before you submit your posting. In addition, you may choose to be notified by our system of replies or updates in which case your email address will again be used.
If you have a site built with us, you provide a site email address that is published on your site as a way of contacting the site owner.
Personal Information, Browser Details and Login Times
Should you choose to have a site built with Homemark, we or our partners may ask you some additional personal questions required for delivery of the website and payment purposes. We also collect data about your browser, login times and IP addresses when you visit any Homemark sites, as part of our traffic statistics service. This information is only used in aggregated form - no user is individually identifiable from the data we disclose. It is used by us to understand our customers better and to ensure we focus our development on satisfying the needs of our users.
Information within Sites
In having your site built with Homemark, you may include personal identifiable information in your site. This is entirely at your own responsibility and Homemark is in no way liable for the disclosure of this information. Homemark reserves the right to promote from time to time sites built with Homemark. However, in these cases we will make reasonable efforts to obtain the consent from the site operator in advance.
Credit/Debit Card Details, Billing Address and Payment History
Cheques and EFTs orders are handled via our bank. When you pay you are asked for your billing details and address. Billing information is kept safe and may be used to assist with customer service enquiries. Under no circumstances are these details disclosed to any third parties.
Customer Service Correspondence
We offer an email support service to our customers and partners. You will be sending a query from an email address that we will use to correspond with you to resolve your case. This information and any correspondence between you and our customer service team are kept entirely confidential and are not disclosed to any third parties.
Any of the information collected by us may be disclosed to the authorities as part of any investigations into any illegal activities that may take place on the Homemark service, as governed by SA law.
What about Cookies?